Rules — The Pokies

Introduction and Scope

Welcome to the official Rules page for The Pokies. These rules set out the terms that govern your use of our gaming platform and explain the legal and operational framework you accept when you register an account. We tested our processes and reviewed operational outcomes across dozens of typical customer journeys; our results show how these rules are applied in practice and what you should expect from account creation through to withdrawal.

These Rules apply to access and use of The Pokies by internet-enabled devices including desktop, tablet and mobile. By registering or using any part of our services you confirm you have read, understood and agreed to these Rules and any other documents referenced within them.

Who We Are

The Pokies operate under company registration number 3-102-841524, headquartered near the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. Established in 2021, our platform provides a modern, competitive gaming environment. We maintain governance and operations to meet applicable regulatory expectations; where required, we work with recognised regulators and independent partners to ensure platform integrity.

Key Principles

• We prioritise fair play, transparency and player protection.
• We apply verification, anti-money laundering (AML) and responsible gambling controls consistently across accounts.
• We reserve the right to investigate, suspend or close accounts that breach these Rules.
• We will communicate material changes to these Rules and relevant account actions to affected players.

Eligibility and Geographic Restrictions

You may only create and use an account on The Pokies if you meet the following eligibility criteria:

1. You are of legal gambling age in the jurisdiction where you reside.
2. Online gambling is permitted in your country of residence.
3. You are not a person excluded from gambling by us, a regulator or by law.
4. Your account is created using accurate, up-to-date personal information in your own name.

We tested the verification flow and our results show that accounts created from restricted jurisdictions are blocked during registration or at verification. It is your responsibility to determine whether you are permitted to use our services where you live.

Registration and Account Responsibility

When opening an account you must provide truthful and accurate personal details. Typical information we collect and may verify includes full name, date of birth, residential address, email and telephone number. We will ask for identification documentation where necessary to verify identity, source of funds or during security checks.

Our tests show verification is completed quickly when clear documentation is provided. If we request documents, your account may be limited until verification completes.

Identification & Verification — Practical Guide

To protect you and the integrity of The Pokies, we may require documents to confirm identity, address or payment ownership. Typical documents we accept include the following:

We tested verification scenarios and our results show that complete, clear documentation reduces verification time to a matter of hours in most cases. If documents are unclear or incomplete, approval can take longer.

Deposits

We accept a range of deposit methods. When you deposit, the funds will appear in your account after we receive confirmation from the payment provider. Typical processing times and conditions are:

Deposit limits and available methods may vary by region. We reserve the right to limit or refuse payment methods for security, regulatory or operational reasons.

Withdrawal Policy

We aim to process withdrawal requests promptly. Our practical testing shows typical processing times vary by method and verification status. Before we release funds we will complete any outstanding verification and checks required under anti-money laundering and fraud prevention rules.

Withdrawals may be subject to the following conditions, which we tested during multiple scenarios:

• You must have completed any wagering requirements linked to bonuses or promotions.
• We may require identity and payment verification prior to processing the first withdrawal.
• If a withdrawal is returned by your financial institution, we will contact you to agree an alternative method.
• We do not charge withdrawal fees. Your bank or payment provider may charge fees or apply exchange rates.

Wagering, Bonuses and Promotions

Bonuses, promotions and free spins are offered from time to time and are governed by specific terms in addition to these Rules. Our testing shows that misunderstandings about bonus terms are a common cause of disputes, so we emphasise clarity.

1. All bonuses are subject to bonus-specific terms, including eligible games, wagering requirements and time limits.
2. Use of multiple accounts to claim promotions is prohibited. We will void bonuses and winnings where we detect abuse.
3. Certain game types may contribute differently towards wagering requirements; promotional pages will state contribution rates.
4. Playing strategies intended solely to meet wagering requirements without genuine play may result in cancellation of bonus winnings.
5. If a promotion is cancelled or forfeited, associated pending bets and winnings may be voided.

Our independent checks show that following the stated bonus rules ensures smooth withdrawal processing. We encourage players to read bonus terms in full before participating.

Game Integrity and Fair Play

We are committed to ensuring games operate fairly. We use tested and certified game software from reputable suppliers and monitor play patterns to detect irregularities. You must play fairly and not use any artificial means to manipulate gameplay or outcomes.

• Automated play using bots, scripts or programmed devices is prohibited.
• Collusion, chip-dumping, or use of multiple accounts to gain unfair advantage is forbidden.
• If we detect evidence of manipulation, we reserve the right to void bets and winnings and suspend accounts pending investigation.

From our testing, game malfunctions are rare. If a malfunction occurs, players should refrain from exploiting it. We will investigate and may reverse affected transactions where appropriate.

Responsible Gambling

We take responsible gambling seriously. We provide tools and support to help you play within limits. Our results from player support cases show early intervention and limit-setting significantly reduce harm.

• Set deposit, wager and session limits via your account or contact support to request assistance.
• Self-exclusion and cooling-off periods are available upon request.
• If we suspect problematic play, we will contact you and may impose temporary restrictions to protect you and the platform.

If you or someone you know needs help with gambling, we recommend contacting local support services. We will provide information and assistance if you ask us for help to limit or close your account.

Security, Privacy and Data Use

Protecting your data is central to our operations. We deploy industry-standard technical and organisational measures to safeguard personal information and payment data. We only use your personal data for the purposes set out in our privacy policy, including account management, regulatory compliance, fraud prevention and customer support.

We tested our security controls as part of routine audits and our results show strong protection of account credentials and payment transactions when users follow recommended security practices such as using unique passwords.

Anti-Money Laundering and Source of Funds

We comply with applicable anti-money laundering obligations. We may request information and documents to verify the source of funds if we reasonably suspect unusual or large transactions. Failure to provide documentation can result in account restrictions and delayed or refused withdrawals.

Account Limits and Play Restrictions

We may impose daily, weekly or monthly limits on deposits, wagers or losses either at your request or where required by law. Additionally, we reserve the right to impose limits on specific games, payment methods or for accounts flagged for review.

Breaches, Investigations and Termination

Breaches of these Rules can lead to actions ranging from warnings to account suspension, forfeiture of prizes and permanent account closure. Evidence of fraud, collusion, multiple account abuse, use of stolen payment instruments or other illicit behaviour will be investigated and reported to authorities as required.

1. We will notify you of any suspected breach and allow an opportunity to respond, except where immediate action is necessary to protect customers or prevent further loss.
2. We may withhold or suspend payouts during an investigation; funds will be returned or paid out once an investigation concludes, subject to findings.
3. We reserve the right to cancel bets and winnings where we have reasonable grounds to believe they resulted from prohibited conduct.

We tested several breach scenarios and our results show investigations are handled according to a documented process; outcomes are based on evidence and aligned with the aim of protecting legitimate players and the platform.

Dispute Resolution and Complaints

If you have a complaint regarding our services, please contact our customer support team with full details. We will investigate promptly and aim to resolve disputes fairly. If an internal resolution cannot be reached, you may be directed to independent dispute resolution mechanisms where applicable.

Changes to These Rules

We may change these Rules from time to time to reflect operational requirements, legal or regulatory developments or improvements to our service. Where we make material changes that adversely affect you, we will notify you in advance where practicable and publish the updated Rules on our site. Continued use after changes indicates acceptance of the updated Rules.

Practical Examples and FAQs (What We Tested)

Below are practical scenarios from our testing that clarify how the Rules apply:

1. Verification requested after deposit: We tested a case where a player deposited then failed verification. The deposit was retained while verification was pending; once we received valid documents, the funds were released and the account restored to normal status.
2. Bonus abuse detection: We analysed a sequence of wagers designed solely to meet bonus play-through. We voided the related bonus and winnings after confirming contrived play patterns and informed the player of the decision with evidence.
3. Withdrawals delayed by bank rejection: In a test where a withdrawal was rejected by the receiving bank, our support team contacted the player immediately to provide alternatives. The funds were returned to the account and reissued via a different method upon verification.

Helpful Tables and Reference

Contact and Support

If you need assistance with account actions, verification or have a complaint, contact our customer support team. Provide your account details and a clear description of the issue so we can investigate quickly. In urgent cases, attach requested documentation to speed verification and resolution.

Final Notes and Your Agreement

By using The Pokies you acknowledge and agree to these Rules and any other documents we reference. We tested operational flows to ensure transparency and reliability; our results show that compliance with these Rules results in a secure and fair gaming experience for everyone.

We appreciate your trust in The Pokies. Play responsibly, keep your account secure and contact our support team if you have any questions or concerns about these Rules.

Last updated: the terms contained on this page are kept under regular review and may change. Please check back periodically for updates.